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Privacy Policy

Last Updated: June 19, 2026

HOUSIO ("HOUSIO," "we," "us," or "our") provides independent, buyer-side real estate advisory services for individuals looking to purchase property in Dubai, UAE. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website at housio.ae (the "Site"), register for an event, contact us, or use any of our advisory services (collectively, the "Services").

By using our Site or Services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our Site or Services.

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide to Us

  • Contact details: full name, email address, phone number, and city of residence.
  • Investment information: budget range, investment goals (e.g., ROI-driven, rental income, Golden Visa, commercial development), and other property preferences you share with us.
  • Event registration details: information submitted when registering for roadshows, webinars, or in-person events (such as the TAJ Event, Ahmedabad).
  • Communications: messages, documents, or information you send us via WhatsApp, email, phone, or our website forms.
  • KYC and transaction-related information: where you proceed with an advisory engagement (e.g., Essentials, Guided Purchase, or Concierge plans), we may collect identity documents, proof of funds, passport details, and other information required for due diligence, legal verification, mortgage support, or Golden Visa processing.

1.2 Information Collected Automatically

  • Usage data: pages visited, time spent on the Site, referring URLs, browser type, and device information.
  • Cookies and similar technologies: as described in Section 6 below.
  • IP address and approximate location: derived from your internet connection.

1.3 Information from Third Parties

We may receive information about you from event partners, referral sources, or publicly available property and regulatory records (such as the Dubai Land Department) where relevant to providing our advisory services.

1.4 Sensitive Personal Information

In connection with due diligence, mortgage support, or Golden Visa processing, we may collect categories of information considered sensitive under applicable law, such as passport numbers, national ID numbers, financial account details, or proof-of-funds documentation. We collect such information only where necessary for the specific service requested, with your knowledge, and we apply additional safeguards to its handling as described in Section 8.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and confirm event registrations;
  • Provide advisory, due diligence, negotiation, paperwork, mortgage, rental, and Golden Visa support under our engagement plans;
  • Communicate with you about your property search, including via phone, email, or WhatsApp;
  • Send updates about roadshows, market insights, or curated deal opportunities (you may opt out at any time);
  • Improve our Site, services, and customer experience;
  • Comply with legal, regulatory, or contractual obligations, including anti-money laundering and know-your-customer (KYC) requirements;
  • Detect, prevent, and address fraud, security issues, or misuse of our Services.

We do not sell your personal information to third parties.

3. Legal Basis for Processing

Where applicable data protection laws require a legal basis for processing (including the UAE Personal Data Protection Law and India's Digital Personal Data Protection Act), we rely on one or more of the following:

  • Your consent (e.g., when you register for an event or opt in to communications);
  • Performance of a contract: (e.g., when you engage HOUSIO under an advisory plan);
  • Legitimate business interests: (e.g., improving our Services, preventing fraud);
  • Compliance with legal obligations: (e.g., regulatory or KYC requirements).

You may withdraw consent at any time where consent is the basis for processing, without affecting the lawfulness of processing carried out before withdrawal.

4. Who We Share Your Information With

HOUSIO is an independent advisory platform. We do not accept developer or broker commissions, and we do not share your information for the purpose of generating referral fees on undisclosed terms. We may share your information with:

  • Service providers: legal counsel, conveyancers, valuation experts, mortgage brokers, and other professionals engaged on your behalf to complete your transaction, only with your knowledge as part of the advisory process;
  • Regulatory and government authorities: such as the Dubai Land Department (DLD) or RERA, where required for title verification, registration, or compliance;
  • Technology and operational vendors: such as website hosting, CRM, analytics, and communication tool providers (e.g., WhatsApp Business), who process data on our behalf under appropriate confidentiality obligations;
  • Event partners: where you register for a co-hosted roadshow or event, limited to what is necessary for event logistics;
  • Legal authorities: where disclosure is required by law, court order, or to protect the rights, property, or safety of HOUSIO, our clients, or others.

We do not share your information with property developers or brokers for their independent marketing purposes without your explicit consent.

5. International Data Transfers

HOUSIO operates from offices in India (Delhi, Gujarat, Gurugram), the UAE (Dubai), and Canada (Toronto). As a result, your information may be transferred to, stored, and processed in countries other than your country of residence, including the UAE and India. Where we transfer personal data across borders, we take reasonable steps to ensure it receives an adequate level of protection consistent with this Privacy Policy and applicable law.

6. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to:

  • Remember your preferences;
  • Understand how visitors use our Site;
  • Improve Site performance and content relevance.

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the Site.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide the Services you have requested;
  • Maintain records required for legal, regulatory, accounting, or dispute-resolution purposes;
  • Fulfill the purposes outlined in this Privacy Policy.

As a general guide:

  • Enquiry and event registration data: is retained for up to 24 months from your last interaction with us, unless you request earlier deletion.
  • Active client and transaction records: (including KYC, due diligence, and legal documents) are retained for the duration of the engagement and for a minimum of 7 years thereafter, in line with standard real estate and financial record-keeping requirements.
  • Marketing communication preferences: are retained until you opt out or request deletion.

When information is no longer required, we will securely delete or anonymize it, in accordance with applicable law.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include access controls, encrypted storage where applicable, confidentiality obligations for our staff and partners, and limiting access to sensitive personal information (see Section 1.4) to personnel who require it to perform their role.

In the event of a data breach that poses a real risk of harm to you, we will notify affected individuals and relevant regulatory authorities without undue delay, in accordance with applicable law.

No method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access the personal information we hold about you;
  • Correct inaccurate or incomplete information;
  • Request deletion of your personal information, subject to legal and contractual retention requirements;
  • Object to or restrict certain processing activities;
  • Withdraw consent where processing is based on consent;
  • Receive a copy of your information in a portable format, where applicable.

To exercise any of these rights, please contact us using the details in Section 14. We will respond within a reasonable timeframe and in accordance with applicable law.

10. Marketing Communications

If you have opted in to receive updates, market insights, or event invitations from HOUSIO, you may withdraw your consent at any time by:

  • Clicking "unsubscribe" in any marketing email;
  • Replying "STOP" to any WhatsApp marketing message;
  • Contacting us directly at info@housio.ae.

You will continue to receive essential service-related communications relevant to any active advisory engagement.

11. Children's Privacy

Our Services are intended for individuals who are at least 18 years of age and legally capable of entering into real estate transactions. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or legal requirements. The "Last Updated" date at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically. Continued use of our Site or Services after changes are posted constitutes your acceptance of the revised policy.

13. Grievance Redressal and Complaints

If you have a concern about how your personal information has been handled, we encourage you to first contact us directly so we can address it promptly. You may also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction, including:

  • In the UAE: the UAE Data Office;
  • In India: the relevant authority under the Digital Personal Data Protection Act, once constituted.

We aim to acknowledge all privacy-related complaints within 5 business days and resolve them within 30 days, or inform you if more time is needed.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

HOUSIO Email: info@housio.ae Phone: +971 058 997 5572 WhatsApp: +91 92663 58544

Offices: Delhi, India · Gujarat, India · Gurugram, India · Dubai, UAE · Toronto, Canada

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